FREQUENTLY ASKED QUESTIONS
We have provided many answers to your most common questions below. If you do not see the answer to your question, please feel free to contact us anytime!
What are your business hours?
We are open from 6:00 AM to 5:00 PM. After hours, please feel free to email us
Where is your company located?
Tansy office is located in building #339 Gate #81, Street # 29 New Industrial Are Doha – Qatar. For detailed contact information, please click here.
Can you ship your products to my home/facility/etc.?
Yes, we can ship virtually anywhere in the Qatar.
What if I receive damaged or short freight?
It is the customer’s responsibility to inspect all goods upon delivery. Count the number of pieces and look at the general condition of the product upon receipt. If damage or shortage is evident, mark the receiving slip while the driver is there. Call Tansy Mattress to report the damage or shortage. We will require a copy of the signed delivery slip showing the shipment was received damaged or short. Note the trucker’s copy must also show that the shipment was received damaged or short or we won’t be able to submit a freight claim. If the above criteria are met, Tansy Mattress will handle the paperwork for you and see that your damaged product is replaced.
Please note: any damage or shortage MUST be noted on carrier bill of lading at time of delivery. If damage is found, do not accept damaged portion of shipment. Please instruct carrier to return damaged merchandise to original shipper free astray.
Why have I not received my order confirmation email?
Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add in firstname.lastname@example.org to your safe list. If you still can’t find the email please contact us by Submitting a Request and we’ll be happy to help.
What size mattress do I need?
Mattress size can be customized as per the requirements. There are 5 standard sizes available i.e. single (100 x 200) cm, twin (120 x 200) cm, queen (150 x 200) cm, king (180 x 200) cm and super king (200 x 200) cm
Is there a difference between a spring base and a foundation?
Yes there is a difference between spring base and foundation, though both provide support to a mattress. The spring base will also provide cushioning effect apart from the support to the mattress whereas only a foundation would provide adequate support. Whenever the mattress is replaced it is better to change the spring base / foundation.